【改款有玄機】RAV4買半年竟變次級品 24 - 汽車
By Zora
at 2020-05-07T09:30
at 2020-05-07T09:30
Table of Contents
原文連結:
https://tw.appledaily.com/local/20200507/2RUXB5W62LWPFPMNQAZBKQQWJU/
原文內容:
2019年式RAV4車主出面抗議,要求「還我全速域」。方萬民攝
Toyata台灣總代理和泰汽車去年3月發表2019年式SUV「RAV4」,引發車迷熱烈討論,但有
24名車主控訴,他們訂車前曾針對「ACC主動式車距維持系統」台灣車款配備等級較差一
事詢問和泰,業務都說短時間不會改款,沒想到購車半年後和泰旋即推出2020年式「ACC
升級」新車款,價格只差2萬元,令他們感覺受騙買到次級品,憤而找上台北市消保官調
解,希望和泰協助自費升級,消保官已要求和泰研議是否可行及有無替代方案。
相關新聞:【改款有玄機】台版「檸檬車條款」將修正 消費者購車更有保障
車主代表陳鏡斯(43歲)說, 「ACC主動式車距維持系統」(Adaptive Cruise Control )
能偵測前方車輛速度,並自動加速、減速與前車保持一定距離,19年式RAV4與20年式的最
大差別在於,19年式搭載的ACC系統,只能在時速30公里到180公里間作動,當遇到塞車等
狀況致時速減至30公里以下時,車主就要介入操作,因此被車主稱作「半套式系統」。
但20年式搭載的ACC系統,在0到180公里間都能作動,所以能夠「跟車跟到停」也能「停
車再開」,駕駛起來輕鬆許多,所以又稱為「全套式系統」。
這24名車主說,去年訂車前他們曾詢問經銷商「為何只有半套系統?會不會不久後就改款
」,經銷商都回答,因日本總公司評估,台日兩國路況有別,台灣只適合搭載半套,短期
不會有特殊變動,他們經評估後才決定掏出百萬積蓄購車,沒想到10月和泰就導入20年式
,搭載「全速域車距維持系統」,如果訂車前就知道此事,大家當然會多等半年再下手。
車主NET(48歲)則說,他開了23年Toyata,因為車舊了,才拿出10年積蓄換車,愛車卻
不到半年就變成落後一個世代的車款,為此他們找上台北市政府消保官調解,希望和泰汽
車說明,是否能讓他們自費升級至同樣設備,並確保原廠保固不受影響,但至今仍在調解
中。
參與調解會議的和泰經銷商、國都汽車客服部課長譚杷森說,19年式RAV4銷售時,廣告DM
、現場展示、宣傳手冊以及買賣契約等文件,都有註明搭載配備,並沒有欺瞞消費者,至
於消費者希望自費升級的訴求,於最近一次4月召開的調解會中,台北市消保官已決議請
總代理和泰汽車帶回研議,和泰將進行評估。
和泰汽車回應,為了提升行車便利性跟滿足顧客期待,和泰持續跟日本原廠爭取導入最新
科技,但因導入跟調整都要配合原廠規劃,才會出現19年式推出半年後就改款的情形,至
於19年式RAV4是否可自費升級至全套ACC車距維持系統,因日本原廠認為這套系統牽涉很
多軟體、硬體配備以及線路,為了確保行車安全因此嚴禁變更。
主持調解會議的台北市法務局主任消保官楊麗萍指,和泰表示因日本原廠擔心變更升級會
牽連車內細部機件,可能會有行車安全疑慮,因此不授權台灣廠商自行更改,但消保官仍
建議和泰思考是否有其他替代方式能達成車主訴求,和泰已將這部分帶回研議。(饒偉生
/台北報導)
心得/說明:(30字以上)
原來台灣的路況越來越好了,19年不適合全速域,20年就適合了。
不過這樣車主就要出來吵的話,要不要連小改款也出來吵一下
*轉錄新聞/情報,必須附上原文及網址連結及心得或意見30字(不含標點符號)*
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